Privacy Policy

Privacy Policy

Who We Are

Sri Lanka Holiday Ideas (https://srilankaholidayideas.com) is a travel website offering personalized Sri Lanka holiday packages and itinerary advice. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we safeguard your information.

Comments

When visitors leave comments on our site, we collect the information shown in the comments form as well as the visitor’s IP address and browser user agent string. Specifically, we may collect:

• The content of your comment and the name you provide.
• Your email address (which we anonymize for certain uses).
• Your website URL (if you provide one).
• Your IP address and browser user agent.

This information helps us manage and moderate comments and helps detect spam. We do not share comment content publicly except as part of the comment itself. We may also send an anonymized hash of your email address to the Gravatar service (https://automattic.com/privacy) to check if you have a profile image. After your comment is approved, your Gravatar image (or a default avatar) will be publicly displayed next to your comment.

Contact and Inquiry Forms

If you use our contact page or inquiry forms (for example, to request a tour itinerary or ask questions), we collect the personal information you provide. This may include:

• Your name and contact information (email address, phone number).
• Travel details and preferences (such as trip dates, destinations, or special requests).
• Any other information you include in the message or form fields.

We use this information to respond to your inquiries, plan and customize your travel arrangements, and provide the services you requested. With your consent, we may also add you to our newsletter or marketing email list to inform you about our services and special offers. You can unsubscribe from these communications at any time. We do not sell or rent the information you submit through our contact forms.

Cookies and Tracking

We use cookies and similar technologies to make the website work correctly, to enhance your experience, and to analyze site usage. Cookies are small text files stored on your device. Examples of the cookies and tracking we use include:

• Comment Cookies: When you leave a comment, you may choose to save your name, email address, and website in cookies. These cookies improve your experience by remembering your information, so you do not have to enter it again. These cookies last for one year.
• Login and Functional Cookies: If the site has a login feature, we set cookies to remember your login status and preferences. For example, logging in sets cookies that last for 2 days (or 14 days if you select “Remember Me”). We also set a temporary cookie on the login page to see if your browser accepts cookies; this cookie has no personal data and is deleted when you close the browser.
• Post Editing Cookies: If you or an administrator edit or publish a post, we set a cookie to store the ID of the last post you edited. This cookie expires after 1 day and contains no personal information.
• Google Analytics: We use Google Analytics to analyze website traffic. Google Analytics sets cookies (such as _ga and _gid) to distinguish users and track how you interact with the site (pages viewed, time spent, etc.). Google aggregates this data to provide us with reports. Google’s privacy policy applies to this data.
• Facebook Pixel: We use the Facebook Pixel to measure ad performance and user behavior for our marketing. The Pixel sets cookies that send data to Facebook (Meta) when you interact with our site (for example, which pages you visit after viewing a Facebook ad). We use this data to improve and target our advertising campaigns.
• Email Marketing Cookies: If you subscribe to our newsletter, our email service provider may use tracking pixels or cookies to see which emails you open and which links you click. This helps us improve our email content. You can disable or opt out of marketing emails at any time.

Most web browsers accept cookies by default. You can control and delete cookies through your browser settings, but doing so may limit some features of the site.

Embedded Content from Other Websites

Some pages on our site include embedded content such as videos, maps, or social media posts from external sites (for example, YouTube, Google Maps, Instagram, or Facebook). This embedded content functions as if you visited the external site directly. These external sites may collect data about you, set their own cookies, and track your interactions with the content. For example:

• When you play an embedded YouTube video, YouTube may set cookies on your device and track that viewing.
• When you view an embedded Instagram post, Instagram may collect data on your browser.

We encourage you to review the privacy policies of any external sites before interacting with their embedded content.

How We Share Your Data

We do not sell or trade your personal information to third parties. We may share your data with:

• Service Providers: We use third-party services to help operate our website and business (for example, web hosting, email service providers, and payment processors). These providers only have access to the data they need to perform their services and are required to protect your data.
• Analytics and Advertising Partners: We share data with Google (Google Analytics) and Meta/Facebook (Facebook Pixel) for analytics and advertising purposes. These companies process data under their own privacy policies.
• Spam and Security Services: To protect our site, we may use spam detection or security services (such as Akismet for comments). If you leave a comment, your comment text, IP address, and email may be sent to these services to check for spam.
• Tour and Travel Partners: With your consent, we may share information with third-party partners who help us provide travel services (such as hotels, guides, or transportation providers) in order to fulfill your itinerary or booking requests.
• Legal and Regulatory Authorities: If required by law or to protect our rights, we may disclose personal data to government or law enforcement agencies.

We share the minimum necessary information for these purposes. All third parties mentioned are obligated to handle your data securely and only for the stated purpose.

Data Security

We implement appropriate technical and organizational measures to protect your personal data. For example, we use SSL encryption to protect data in transit and store data on secure servers. Access to personal data is limited to authorized personnel only. While we strive to protect your information, no internet or email transmission is completely secure. If we become aware of a data breach affecting your information, we will notify you and relevant authorities as required by law.

How Long We Retain Your Data

We retain personal data only for as long as necessary to provide our services and meet legal obligations:

• Comments: Comments and their metadata are retained indefinitely. This helps us identify and manage follow-up comments.
• Contact/Inquiries: Information submitted through contact or inquiry forms is kept as long as needed to fulfill your request, unless you ask us to delete it sooner.
• Newsletter Subscriptions: We store subscriber information (such as your email address) until you unsubscribe or ask us to delete it.
• User Accounts: If you have an account on our site, we keep your profile information (except passwords, which are securely hashed). You can update or delete your account data at any time through your profile settings.
• Analytics Data: Aggregated data collected by Google Analytics or Facebook is retained according to those services’ policies (typically up to 26 months for Google Analytics, unless adjusted).

When you request deletion of your personal data or withdraw consent, we will erase or anonymize your data in our records (unless we must retain it for legal reasons, in which case we will inform you).

Your Rights

Depending on the laws in your jurisdiction, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we update or correct any inaccurate data.
• Deletion: You can request that we delete your personal data (subject to our legal obligations).
• Restriction: You can request that we limit how we use your data.
• Portability: You can request a copy of your data in a standard, machine-readable format.
• Objection: You can object to our processing of your data (for example, you can unsubscribe from marketing emails).
• Withdraw Consent: If we rely on your consent to process data, you can withdraw that consent at any time.

To exercise any of these rights or ask questions about your data, please contact us. We will respond to your request in accordance with applicable law.

Where Your Data Is Sent

Your information may be transferred to and stored on servers outside of your country. For example:

• Google Analytics: Data collected by Google may be processed on servers located in the United States or other countries.
• Facebook (Meta): Data sent via Facebook Pixel may be processed in locations where Meta operates.
• Email Services: If you subscribe to our newsletter, your email is stored by our email service provider (for example, Mailchimp), which may be located outside your country.
• Website Hosting: Our website is hosted on servers that may be in a different country.

These providers comply with privacy laws and protect your data according to this policy. By using our site, you consent to these international transfers. If you are in the EU, our providers have agreed to EU Standard Contractual Clauses or other appropriate safeguards.

Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we collect and use your data.